Shipping Policy

  1. When Will Your Order Ship?
We process orders within 1–2 business days after you place your order. You‘ll receive a confirmation email right away.
To order from our websites, simply click the link below:

  1. Where do we ship from?
We’ve got your back. To get your order to you faster, we ship from our warehouses located in the US, UK, and Germany. No long international waits.
Region Shipping Location Estimated Delivery Time
United States PERTH AMBOY, NJ 3–5 business days
United Kingdom Dunstable 3–5 business days
European Ginsheim-Gustavsburg, Frankfurt 3–7 business days
Other Countries HongKong 7–15 business days

  1. Shipping Methods
We partner with major international carriers, including DHL, UPS, USPS, and DPD, to ensure reliable and timely delivery for you.

  1. Track Your Order Every Step of the Way
A tracking number will be provided via email the next business day after your order is placed. You can track your shipment anytime at: delivery status Check

  1. Free Shipping on Local Orders
Local orders (US, UK, EU) ship for free and with no tax.
For orders shipped to Canada or other non-local countries (excluding the US, UK, and EU), import taxes or customs duties may apply upon delivery.

  1. What About Customs & Taxes?
To ensure smooth customs clearance, please provide your complete contact information (full address, contact name, and phone number) when placing your order. Incomplete information may result in customs delays.

For international orders, the Consignee (Recipient) of the package(s) is responsible for any duties and import taxes due upon delivery. The amount of customs is different from one country to another. It depends on your country's tariff policy.

  1. Shipping Protection
Add Shipping Protection at checkout for just 2% of your order value and enjoy extra peace of mind.
If your package is lost, damaged, or missing items during transit, we’ll compensate you promptly based on your specific case.
✅ One-click claim filing – fast & hassle-free
✅ Speedy claims guaranteed
*Note: Once Shipping Protection is applied, the service fee is non-refundable.

  1. Need Help? Talk to Us.
For more questions, please feel free to contact our customer service: service@otofix.store
Company: Shenzhen Lianke Technology Development Co., Ltd.
Address: Room 2002, Phase II, Qianhai Shimao Financial Center, No. 3040 Xinghai Avenue, Nanshan Street, Qianhai Shenzhen