Return & Refund Policy

Return Policy

30-Day Return Guarantee
All products you purchase from our website come with a 30-day limited return and refund guarantee. If you're not satisfied with your purchase for any reason, as long as the product is undamaged (unless it's explicitly marked as non-returnable on our website), you can return it for a refund within 30 days of delivery.

This 30-Day Return Guarantee is offered in addition to, and does not affect, any statutory consumer rights that may apply under applicable law, including the European Union Right of Withdrawal.

For your returned product, please make sure:
  • You provide a valid proof of purchase, such as an invoice or receipt that includes your order number.
  • The original packaging is intact and undamaged.
  • The product is in new condition.
  • You include all original accessories (manuals, cables, promotional gifts, etc.).
  • The product labels, serial numbers, and water damage seals show no signs of tampering or alteration.
  • Products returned under the statutory right of withdrawal may be inspected to determine whether they have been handled only to the extent necessary to establish their nature, characteristics, and functioning.

How to return for a refund
You can request a return within 30 days after receiving your order. The return period starts on your delivery date, so you don't have to worry about shipping time eating into your window.

To request a return or cancel an eligible order, simply sign in to our online Returns & Cancellations Portal.

After signing in, you can:

  • Submit a return request for eligible delivered orders
  • Submit a cancellation request for eligible unshipped orders
  • Track the status of your request

If you experience any issues accessing the online portal or require additional assistance, please contact us at: service@otofix.store

Our customer service team will provide additional assistance when necessary, including return instructions, return shipping labels, or Return Merchandise Authorization (RMA), where applicable.

Please do not return any item without an approved return request or prior authorization. Unauthorized returns may not be accepted or processed.


Return label instructions
  1. For RMA returns, we provide free return shipping labels — one label for one package. Please check the shipping weight printed on each label and place the correct label on the corresponding box. Each shipping label is meant for one-time use on a single package.
  2. Pack your return items securely in the original packaging and shipping box to prevent damage during transit.
  3. Include all parts, accessories, and documentation in the package.
  4. Ship the returned item within the timeframe specified in your approved return instructions.

Who pays for return shipping
If you're returning because of a product issue (e.g., damage, defect, malfunction, or you received the wrong item), please contact us at service@otofix.store. We will cover the return shipping costs.
If you're returning because of personal preference (e.g., you're not satisfied or you changed your mind), you can request a refund or exchange, but you will be responsible for the return shipping costs.
Customers will be informed of any applicable return shipping costs before submitting their return request.

If a returned product shows damage, missing components, or signs of use beyond what is necessary to inspect its nature, characteristics, and functioning, a deduction from the refund may be applied to reflect the diminished value of the product, where permitted under applicable law.

Any such deduction will be assessed on a case-by-case basis and will reflect the actual reduction in the product's value.

Refund Policy

Order cancellation

Orders may be canceled free of charge before shipment.

Customers can conveniently submit cancellation requests through our online Returns & Cancellations Portal.

Once an order has been shipped, it can no longer be canceled. If you no longer wish to keep the item after delivery, you may submit a return request through the same portal in accordance with this policy.

Please note that only full order cancellations are accepted once order processing has begun. Partial order cancellations may not be available depending on the fulfillment status of your order.

EU Right of Withdrawal

If you are a consumer residing in the European Union, you have the statutory right to withdraw from your purchase within 14 days after receiving your goods, without giving any reason, unless an exception under applicable law applies.

You may exercise this right by submitting a cancellation or return request through our Returns & Cancellations Portal or by contacting us via email.

Nothing in this policy limits or replaces any mandatory consumer rights provided under applicable European Union consumer protection laws.

Refund processing time
After we receive and confirm your return, your refund will be issued within 2 business days to your original payment method. Returns made during holidays will be processed after the holiday period ends.

Warranty Policy

One-Year Limited Warranty
Your OTOFIX Store product comes with a 12‑month warranty period, measured from the date you originally purchased it as the first consumer. You will need the sales receipt from your first purchase (or other reasonable proof) to establish the start date of the warranty period.

What is covered and how the warranty works
If your product experiences a performance failure during the valid warranty period, you are eligible to apply for warranty service.

  • For quality issues: During the warranty period, we will cover the cost of replacement or repair services. After the warranty period, we only offer repair services (no replacement).
  • For non‑quality issues: During the warranty period, we will cover the cost of repair services. After the warranty period, we may still provide repair services for a partial compensation fee.
  • The warranty period is defined in your product's user manual and starts from the purchase date shown on your invoice. Please keep your invoice as proof of purchase. (If you cannot provide a valid invoice, the warranty period will be calculated from the product's manufacturing date.)

Warranty replacement
For any defective product that is still under warranty, you can contact our support team at service@otofix.store. Our team will help you troubleshoot and, if you're eligible, arrange a replacement or a return.

Software Update Service Warranty
Once you place a software update order, please send your device's S/N number and Order ID to our email. Our support team will extend your update period online within 24 hours. This is a one‑time fee — no recurring charges.
Software update services, activation codes, and other digital products become non-refundable once delivered or activated, except where otherwise required by applicable law.
Important note: This update service applies only to devices you purchased through online platforms. Please make sure the software update you purchase matches your current device model.

We value your feedback on our customer service, products, website, or any other matter you wish to share. Your comments and suggestions are greatly appreciated.
Nothing in this policy excludes or limits any statutory rights that consumers may have under applicable consumer protection laws.

Email us: service@otofix.store
Company: Shenzhen Lianke Technology Development Co., Ltd.
Address: Room 2002, Phase II, Qianhai Shimao Financial Center, No. 3040 Xinghai Avenue, Nanshan Street, Qianhai Shenzhen